POLICIES & TERMS

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 1. Booking & Attendance

• All classes must be booked at least 7 hours in advance.
• Cancellations must be made at least 2 hours before class starts.
• No-shows:
• Package holders (Drop-In, 10-Pack, 2x/week): the session will be deducted.
• Unlimited members: late cancel/no-show will result in a $10 fee.
• Mobile Gym Weather Policy: If class is canceled due to rain or unsafe conditions, no sessions will be lost. Classes may be rescheduled.

2. Memberships & Cancellations

• Memberships are billed through ZenPlanner.
• Memberships do not expire but require a call/email to cancel.
• Cancellation requires 14 days’ notice before the next billing cycle.
• Membership pauses (holds) may be allowed for medical/injury or other reasonable circumstances. Requests must be submitted in writing.

3. Package Expirations

• Drop-In Pass: Expires 7 days from purchase.
• 10-Pack: Expires 60 days (2 months) from purchase.
• Seasonal Athlete Training (Ignition Program): Expires at the end of the registered season. Athletes must re-enroll each season.

4. Refunds

• Refunds are not guaranteed but may be issued under special circumstances (injury, relocation, or other reasonable situations). Phase 0 reserves the right to review each case individually.

5. Youth Athletes

• Athletes under 18 must be registered by a parent/guardian.
• Parents/guardians are responsible for the account, payments, and scheduling.

6. General Rules

• Respect your coach, teammates, and the process.
• Show up ready to train. Excuses don’t count — the work does.